WALNUTEDGE CUSTOMER INFORMATION

Terms of Service

Welcome to WALNUTEDGE. These Terms of Service explain the conditions governing your use of our online store, purchases of furniture and home furnishings, payment transactions, delivery arrangements, returns, and related customer services.

Important Purchase Information

Service Area: United States.

Order Processing: Generally 1–3 business days.

Estimated Delivery: Generally 5–8 business days after dispatch.

Standard Shipping: Free on orders of $119.99 or more; €6.99 for orders below $119.99.

Return Period: 14 calendar days for eligible purchases.

Refund Processing: Generally 3–7 business days.

Bank Posting: Generally 5–15 business days.

These terms are subject to the additional conditions and consumer protections explained below.

1. Overview

This website is operated by WALNUTEDGE. Throughout these Terms of Service, the terms "we," "us," and "our" refer to WALNUTEDGE.

WALNUTEDGE offers this website, including its product information, shopping features, checkout services, and customer support resources, subject to the terms, conditions, policies, and notices stated here.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service to the extent permitted by applicable law.

If you do not agree with these terms, you should discontinue use of the website and refrain from placing an order.

These terms should be read together with our Privacy Policy, Return & Refund Policy, and any additional product-specific information disclosed before purchase.

Nothing in these terms excludes or restricts consumer rights that cannot legally be waived under applicable law.

2. Eligibility and Use of Our Website

Our online store is intended for customers who are legally capable of entering into binding purchase agreements.

By placing an order, you represent that you have the legal capacity to complete the transaction or are acting with appropriate authorization.

You agree to use our website only for lawful purposes and in a manner consistent with these terms.

You must not use the website to engage in fraudulent transactions, provide deliberately misleading information, interfere with website security, or violate applicable laws.

We may take reasonable steps to investigate suspicious activity, protect our website, or restrict access where necessary for legitimate security or legal reasons.

Any restrictions will be applied in a manner consistent with applicable law and will not improperly interfere with existing consumer rights.

3. Product Information and Availability

WALNUTEDGE offers furniture, home furnishings, and related products through its online store.

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, materials, finishes, and availability information.

However, product availability may change because of inventory adjustments, supplier conditions, fulfillment limitations, or other legitimate operational circumstances.

Products displayed on our website are subject to availability and order confirmation.

We reserve the right to correct genuine product listing errors, including inaccurate descriptions, availability information, or pricing, in accordance with applicable law.

If a material error affects an order that has already been placed, we will contact the customer and provide appropriate options, including cancellation and refund where applicable.

We will not substitute materially different products without appropriate customer authorization.

4. Product Colors, Materials, and Dimensions

Furniture and home furnishing products may exhibit natural variations in appearance, texture, and construction.

Wood, wood veneer, stone, leather, fabric, and other materials may have variations in grain, color, texture, surface pattern, and finish.

Such variations may be inherent characteristics of the material and do not necessarily indicate a manufacturing defect.

Product photographs are intended to represent the general appearance of the item. Actual colors may vary slightly because of photography, lighting, screen settings, and production differences.

Product dimensions are provided as a reasonable guide. Minor manufacturing tolerances may occur unless a particular measurement is expressly guaranteed.

Customers should carefully review product dimensions and measure the intended installation area, doorways, staircases, elevators, and other access points before purchasing large furniture.

Natural material variations and reasonable manufacturing tolerances do not automatically constitute defects. However, this provision does not exclude remedies for products that are materially different from their descriptions or fail to meet applicable legal standards.

5. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products under the terms disclosed at checkout.

After an order is submitted, you may receive an electronic acknowledgment confirming that your order information has been received.

An automated order acknowledgment does not necessarily mean that an order has been accepted for fulfillment.

Order acceptance may be subject to payment authorization, product availability, verification of order information, and other reasonable fulfillment requirements.

We may decline or cancel an order for legitimate reasons, including unavailable inventory, material listing errors, payment authorization failure, suspected fraud, or inability to fulfill the order lawfully.

If we cancel an order after collecting payment, we will issue an appropriate refund in accordance with applicable law.

We will not use order acceptance procedures to avoid obligations already established under a valid purchase agreement.

6. Pricing, Taxes, and Additional Charges

Product prices are displayed on our website and may be updated from time to time.

The price applicable to an accepted order will be the price disclosed during the checkout process, subject to any correction of a genuine error handled in accordance with applicable law.

We aim to provide clear and transparent pricing information before customers complete their purchases.

Product prices are intended to include applicable product-related taxes and mandatory charges as reflected in the displayed price and checkout total.

Where applicable tax rules require separate identification or calculation of a tax, the relevant amount will be disclosed before payment is completed.

Customers will not be required to pay undisclosed mandatory fees after order confirmation.

Optional premium delivery services, if offered, may involve additional charges that will be disclosed before the customer selects and confirms the service.

We reserve the right to update prices for future purchases. Such updates will not retroactively change the agreed price of an accepted order except as permitted by applicable law and with any required customer authorization.

7. Payment Methods and Payment Security

Customers may pay using the payment methods made available during checkout.

Payment transactions may be processed by independent third-party payment service providers, card networks, and financial institutions.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment authorization may be subject to verification procedures established by the relevant payment provider or financial institution.

We may conduct reasonable transaction reviews to help prevent fraud, unauthorized payments, or other unlawful activity.

If additional verification is necessary, we may contact you using the information provided with your order.

We do not request complete payment card numbers, card security codes, or banking passwords through ordinary customer service emails.

Payment processing and refund posting times may depend on the applicable payment provider and financial institution.

Nothing in these terms limits any chargeback, billing error, or payment dispute rights available under applicable law.

8. Shipping Destinations and Delivery Coverage

WALNUTEDGE provides delivery services to eligible addresses within the United States.

Delivery availability may depend on the destination, product dimensions, carrier service area, and applicable transportation restrictions.

Customers are responsible for providing accurate and complete delivery information during checkout.

We may contact customers when additional address details or delivery arrangements are reasonably necessary.

If a destination cannot be serviced by an available carrier, we will notify the customer and provide an appropriate resolution, including cancellation and refund where applicable.

Any delivery limitations affecting a particular purchase will be communicated before fulfillment where reasonably possible.

9. Shipping Fees and Free Shipping Eligibility

Our standard shipping rates for eligible orders within the United States are:

The applicable shipping charge will be displayed at checkout before the customer completes the purchase.

Free standard shipping does not automatically include optional white glove delivery, furniture assembly, installation, or other premium services.

If optional delivery services are available, any additional charges will be disclosed before confirmation.

We will not impose undisclosed mandatory shipping charges after an order has been accepted.

10. Order Processing and Estimated Delivery Times

Orders are generally processed within 1–3 business days after successful payment authorization and order confirmation.

Estimated delivery generally takes 5–8 business days after dispatch.

Processing and delivery estimates may vary depending on product availability, order verification, destination, carrier operations, weather, and other circumstances affecting transportation.

For oversized furniture, additional carrier coordination or delivery scheduling may be necessary.

Delivery estimates are not unconditional guarantees of arrival on a particular date unless a specific delivery commitment is expressly confirmed.

If we cannot ship an order within the promised timeframe, we will provide an appropriate delay notice and obtain the customer's consent to the revised shipping timeframe or offer cancellation and refund as required by applicable law.

Where no shipping timeframe has been specified, we will comply with the applicable legal requirements governing shipment timing and delays.

11. Large Furniture and Freight Delivery

Some furniture products require specialized transportation because of their dimensions, weight, packaging, or handling requirements.

Large furniture shipments may be transported by freight carriers rather than ordinary parcel delivery services.

Freight deliveries may require advance scheduling, appointment confirmation, or reasonable access arrangements.

Customers should ensure that the delivery address is reasonably accessible and that sufficient space is available to receive the ordered furniture.

Customers should also review relevant building requirements, elevator access, stairway dimensions, and delivery restrictions before the scheduled delivery.

Where access limitations may prevent safe delivery, please notify us before the shipment is dispatched whenever possible.

We will make reasonable efforts to coordinate delivery arrangements, but we cannot guarantee that every carrier can accommodate unusual access conditions or special handling requests.

Any additional services or charges must be disclosed and agreed to where required by applicable law.

12. Standard, Curbside, and White Glove Delivery

Delivery services may vary depending on the product, destination, carrier, and service option selected at checkout.

Furniture assembly, installation, stair carrying, removal of old furniture, and other specialized services are not included unless expressly identified as part of the selected delivery option.

Customers should review the confirmed service scope before the delivery appointment.

13. Delivery Inspection and Acceptance

Customers are encouraged to inspect delivered furniture and its external packaging as soon as reasonably possible.

Before signing a delivery receipt, please check for visible signs of damage, including crushed packaging, punctures, torn cartons, moisture exposure, or other evidence of mishandling.

If visible damage is identified, please document the condition with photographs and request that the carrier note the damage on the delivery record where possible.

Signing a delivery receipt without a damage notation does not automatically waive all rights concerning concealed damage, defective products, or other legally protected claims.

If concealed damage is discovered after unpacking, please contact us within 7 calendar days after delivery whenever possible.

This requested reporting period helps facilitate carrier investigations and supporting documentation. It does not eliminate any non-waivable consumer rights or remedies.

Please retain damaged packaging and affected components until the issue has been reviewed, where reasonably possible.

14. Failed Deliveries, Refused Shipments, and Storage

If a customer is unable to receive a scheduled furniture delivery, we recommend contacting customer service as early as possible.

A failed delivery may occur because of an incorrect address, inaccessible location, missed appointment, or other circumstances that prevent the carrier from completing the shipment.

If a shipment is refused without a valid delivery-related reason or cannot be delivered because of circumstances within the customer's control, the carrier may return the shipment to a warehouse or designated facility.

Where permitted by applicable law, reasonable and documented costs directly resulting from an unauthorized refusal, failed delivery, storage, return freight, or redelivery may be charged or deducted from an otherwise refundable amount.

We do not impose arbitrary or undisclosed refusal penalties.

If delivery failure results from a carrier error, incorrect information attributable to us, or another circumstance for which the customer is not responsible, we will review the matter and provide an appropriate resolution.

Refusing delivery does not automatically complete a return or cancellation request. Customers should contact us to confirm the applicable procedure.

15. In-Stock, Pre-Order, and Custom Furniture

Different product categories may involve different fulfillment schedules and cancellation conditions.

Custom or personalized product restrictions do not eliminate applicable remedies for defective, damaged, incorrectly supplied, or materially misdescribed products.

Any special conditions affecting a particular product must be communicated before purchase where required by law.

16. Order Cancellation and Modification

Customers who wish to cancel or modify an order should contact our customer service team as soon as possible.

Cancellation or modification requests submitted before dispatch may generally be accommodated, subject to order status, applicable product conditions, and legal requirements.

Once an order has entered shipping or freight transportation, it may no longer be possible to intercept or modify the shipment.

Where an order has already been dispatched, the applicable return procedure may be required.

Custom and made-to-order products may have additional cancellation restrictions where those restrictions were properly disclosed and are legally enforceable.

If we cancel an accepted order because of inventory unavailability, fulfillment limitations, or another reason attributable to us, we will provide an appropriate refund.

17. 14-Day Return and Withdrawal Policy

WALNUTEDGE offers a 14-day return and withdrawal period for eligible purchases.

If you change your mind about an eligible purchase, you may notify us of your decision to withdraw within 14 calendar days after receiving the goods.

For an order delivered in multiple separate shipments, the withdrawal period begins when the final item is received by you or a person designated by you other than the carrier.

To exercise this right, please email chairena@walnutedge.com with your order number and a clear statement of your decision to withdraw.

Eligible products should be returned in accordance with our Return & Refund Policy, including reasonable packaging and the return of included components and accessories.

Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics, and functionality.

Where permitted by applicable law, excessive handling, damage, missing components, or unauthorized modifications may result in a reduction of the refundable amount based on actual diminished value.

This 14-day withdrawal period is a contractual customer benefit provided by WALNUTEDGE and should not be interpreted as a statement that all U.S. online purchases are subject to a universal statutory cooling-off period.

Any applicable mandatory consumer rights remain unaffected.

18. Withdrawal Refunds and Reimbursement

When a customer validly exercises the applicable 14-day right of withdrawal, WALNUTEDGE will reimburse all payments received for the withdrawn order, including the cost of the least expensive standard delivery method offered for that order.

If the customer selected a more expensive delivery method, additional charges for premium delivery services are not refundable beyond the cost of the least expensive standard delivery option, where permitted by applicable law.

We will issue the reimbursement without undue delay and no later than 14 calendar days after receiving notice of the customer's decision to withdraw.

Where permitted by applicable law, we may withhold the refund until we have received the returned goods or the customer has provided reasonable evidence that the goods have been sent back, whichever occurs first.

Refunds will generally be made using the original payment method unless the customer expressly agrees to another method that does not impose additional costs.

For change-of-mind returns, customers are generally responsible for direct return shipping costs unless otherwise agreed or required by applicable law.

For oversized furniture, reasonable return transportation arrangements and applicable customer-paid costs will be communicated before the return shipment is arranged.

19. Refund Processing and Bank Posting Times

Once the applicable refund requirements have been satisfied, we will initiate the refund using the original payment method whenever possible.

The internal refund processing period and the financial institution's posting period are separate stages.

The time required for a refund to appear in a customer's account may depend on the card issuer, bank, payment method, weekends, and public holidays.

Where the 14-day withdrawal reimbursement deadline applies, our internal processing estimate does not extend that deadline, subject only to the permitted temporary withholding described in Section 18.

If a refund has not appeared after the expected posting period, customers may contact their financial institution or our customer service team for assistance.

20. Exchanges, Damaged Products, and Incorrect Orders

If a product arrives damaged, defective, incomplete, or materially different from the item ordered, please contact us as soon as reasonably possible.

Customers should provide the order number, a description of the issue, and relevant photographs or supporting documentation where reasonably available.

Depending on the circumstances, we may offer an appropriate resolution, including replacement parts, a replacement product, a reasonable partial refund, or a return and refund.

We may request additional information or reasonable inspection to assess a claim.

Customers should not independently arrange costly freight returns for damaged or incorrectly supplied furniture without contacting us first.

Where WALNUTEDGE is responsible for defective, damaged, or incorrectly supplied goods, reasonable return or replacement transportation costs will be handled in accordance with applicable law.

Nothing in these terms limits remedies that cannot legally be excluded.

21. Furniture Assembly, Installation, and Customer Responsibilities

Some furniture products may require assembly after delivery.

Customers should follow the applicable assembly instructions, use appropriate tools, and observe any product safety warnings.

Where assembly or installation is not expressly included in the purchased service, the customer is responsible for arranging suitable assembly or installation.

Customers should not attempt assembly or installation that they cannot perform safely.

Furniture should be used in accordance with its intended purpose, applicable care instructions, and reasonable safety precautions.

Where permitted by applicable law, WALNUTEDGE is not responsible for damage directly caused by improper assembly, unauthorized modifications, misuse, or installation performed contrary to clear safety instructions, to the extent such damage is not attributable to a defect or breach of our obligations.

This provision does not exclude liability for defective products, inadequate legally required warnings, or other matters for which liability cannot legally be excluded.

22. Product Care and Normal Wear

Furniture products may require appropriate care to preserve their appearance and functionality.

Customers should follow any applicable product care instructions relating to cleaning, moisture exposure, sunlight, heat, weight limits, and ordinary use.

Normal wear, gradual changes in natural materials, and deterioration resulting from misuse or inadequate maintenance do not necessarily constitute manufacturing defects.

We do not provide an unlimited product warranty or guarantee that furniture will remain unchanged under all conditions of use.

Any express product warranty, if offered, will be governed by its separately disclosed terms.

Nothing in this section limits rights arising from applicable product quality, consumer protection, or warranty laws.

23. Third-Party Shipping and Service Providers

We may engage independent carriers, freight companies, warehouses, payment processors, fulfillment providers, and other service partners to perform certain business functions.

These providers may operate under their own procedures, scheduling systems, and service requirements.

We will make reasonable efforts to coordinate with service providers when an issue affects an order, delivery, return, or refund.

However, certain operational decisions, carrier routes, transportation schedules, and external processing times may be outside our direct control.

We cannot guarantee that third-party services will operate without interruption or delay.

These limitations do not release WALNUTEDGE from applicable seller obligations or consumer remedies that cannot legally be excluded.

24. Customer Accounts and Information Accuracy

If customer account functionality is available, customers are responsible for maintaining the confidentiality of their account credentials.

You agree to provide accurate and reasonably complete information when placing orders or using account services.

Customers should promptly notify us of suspected unauthorized account access or material changes to their contact information.

We may take reasonable steps to protect accounts and transactions when suspicious activity is identified.

We will handle personal information in accordance with our Privacy Policy and applicable privacy laws.

25. Privacy and Personal Information

WALNUTEDGE collects and processes personal information as reasonably necessary to operate our online store and provide customer services.

Information may be used to process orders, coordinate deliveries, handle returns and refunds, prevent fraud, maintain transaction records, and respond to customer inquiries.

We may share relevant information with authorized payment processors, shipping providers, fulfillment partners, technical service providers, and other parties where necessary for legitimate business operations.

Customers may have rights to access, correct, delete, or restrict certain uses of their personal information under applicable privacy laws.

California residents may have additional rights under the CCPA/CPRA where those laws apply, including rights relating to access, deletion, correction, and qualifying sale or sharing activities.

Additional information about our data practices and privacy request procedures is provided in our Privacy Policy.

Nothing in these terms overrides applicable privacy protections or permits personal information to be processed unlawfully.

26. Intellectual Property

Unless otherwise indicated, the website's original content, design elements, text, graphics, product photographs, and other materials are owned by WALNUTEDGE or used with appropriate authorization.

These materials may be protected by applicable copyright, trademark, and other intellectual property laws.

Customers may access and use website content for ordinary personal shopping and informational purposes.

Unauthorized commercial reproduction, redistribution, modification, or exploitation of protected website materials is prohibited to the extent permitted by applicable law.

Nothing in these terms restricts lawful uses permitted by applicable intellectual property law.

27. Prohibited Website Activities

Customers and website visitors must not use our website to:

• Engage in unlawful or fraudulent transactions.
• Provide knowingly false payment or identity information.
• Attempt unauthorized access to website systems or customer accounts.
• Introduce malicious software or interfere with website security.
• Use automated systems in a manner that materially disrupts website operations.
• Infringe the intellectual property or privacy rights of others.
• Misuse customer service, return, or refund procedures for fraudulent purposes.
• Violate applicable laws or regulations.

We may take reasonable measures to prevent or investigate prohibited activity, including restricting access or declining transactions where legally justified.

Such measures will not be used to deny legitimate consumer claims or legally protected rights.

28. Website Availability and Technical Limitations

We make reasonable efforts to maintain website functionality and provide accurate information.

However, online services may occasionally be interrupted because of maintenance, technical issues, network disruptions, security incidents, or circumstances outside our reasonable control.

We do not guarantee uninterrupted website availability or that every technical issue can be prevented.

We may perform reasonable maintenance, security updates, or technical improvements when necessary.

If a technical problem materially affects a completed purchase, we will review the situation and provide an appropriate resolution consistent with applicable law.

29. Third-Party Links and External Services

Our website may contain links to independent third-party websites, payment services, shipping tracking systems, or other external resources.

These services may be governed by separate terms and privacy policies.

We do not control all content, operations, or technical practices of independently operated third-party websites.

Customers should review the relevant terms before providing personal information or using external services.

Nothing in this section excludes responsibilities we may have under applicable law for services or providers engaged in fulfilling our obligations to customers.

30. Disclaimer of Warranties

We aim to provide accurate product information, reasonable customer service, and products that conform to applicable descriptions and legal requirements.

Except for warranties expressly provided or required by applicable law, we do not make additional guarantees regarding uninterrupted website operation, error-free technical services, or product performance under every possible condition.

Product care, durability, and performance may depend on proper assembly, maintenance, intended use, and environmental conditions.

Nothing in these terms excludes, disclaims, or limits any express or implied warranty that cannot legally be excluded or restricted.

Any warranty disclaimer or limitation will apply only to the extent permitted by applicable law.

31. Limitation of Liability

To the extent permitted by applicable law, WALNUTEDGE will not be responsible for losses arising solely from circumstances outside our reasonable control where no legal responsibility is attributable to us.

We are not responsible for damage directly caused by customer misuse, unauthorized modifications, or improper assembly to the extent such damage is not attributable to a product defect, inadequate required instructions, or another breach of our legal obligations.

We do not exclude liability for fraud, intentional misconduct, gross negligence where such exclusion is prohibited, personal injury or property damage caused by legally actionable product defects, or other liabilities that cannot legally be excluded.

Nothing in this section limits mandatory consumer rights, legally required refunds, applicable warranty remedies, or rights arising under consumer protection laws.

Any limitation of liability will be interpreted and applied only to the extent enforceable under applicable law.

32. Events Beyond Reasonable Control

Order fulfillment or website operations may be affected by events outside our reasonable control.

Such events may include severe weather, natural disasters, transportation interruptions, public emergencies, government restrictions, labor disruptions, major infrastructure failures, or other unforeseen circumstances.

When such events materially affect an order, we will make reasonable efforts to communicate relevant information and provide appropriate options.

Any shipping delay, cancellation, or refund obligations will remain subject to applicable law.

This section does not create an unlimited exemption from our contractual or statutory obligations.

33. Customer Complaints and Dispute Resolution

If you have a concern about an order, product, payment, delivery, return, or refund, we encourage you to contact our customer service team first.

Please provide your order number, a description of the issue, and relevant supporting information so that we can review your concern.

We will make reasonable efforts to investigate customer complaints and work toward an appropriate resolution.

Where a disagreement cannot be resolved directly, the parties may pursue available remedies under applicable law.

Nothing in these terms requires customers to waive statutory consumer protection rights, mandatory legal remedies, or legally protected payment dispute rights.

These terms do not impose mandatory arbitration or a class action waiver.

34. Applicable Law and Consumer Protection

These Terms of Service will be interpreted in accordance with applicable laws governing the relevant transaction and the rights and obligations of the parties.

Because WALNUTEDGE serves customers in the United States, applicable U.S. federal and state consumer protection requirements may apply to purchases and related business practices.

Nothing in these terms is intended to deprive consumers of mandatory protections available under the laws applicable to their purchases.

Where a provision conflicts with a mandatory legal requirement, that requirement will prevail to the extent of the conflict.

Any dispute concerning these terms will be handled through a legally appropriate process, subject to applicable jurisdictional and consumer protection rules.

35. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the extent necessary and permitted by law.

The remaining provisions will continue to apply to the extent they remain legally enforceable.

No provision will be interpreted in a manner that removes mandatory consumer rights.

36. No Waiver

Our failure to enforce a particular provision of these terms on one occasion does not automatically constitute a permanent waiver of that provision.

Any exercise of contractual rights remains subject to applicable law and the circumstances of the relevant transaction.

Nothing in this section permits the enforcement of an unlawful or otherwise unenforceable provision.

37. Changes to These Terms

We may update these Terms of Service to reflect changes in our operations, website functionality, business practices, or applicable legal requirements.

Revised terms will be made available on our website.

Where a change materially affects an existing contractual relationship, we will provide any notice or obtain any consent required by applicable law.

Changes to these terms will not retroactively remove rights that customers have already acquired under an accepted purchase agreement.

Customers are encouraged to review the terms before placing new orders.

38. Entire Agreement and Related Policies

These Terms of Service, together with applicable product descriptions, checkout disclosures, order confirmations, and relevant store policies, form the contractual terms governing purchases made through our website.

Our Return & Refund Policy provides additional information concerning withdrawal rights, returns, exchanges, and refund procedures.

Our Privacy Policy explains how personal information is collected, used, shared, retained, and protected.

If there is an inconsistency between these general terms and a more specific policy applicable to a particular issue, the more specific provision will generally govern that issue, subject to applicable law and any mandatory consumer protections.

Nothing in these terms excludes representations, obligations, or remedies that cannot legally be excluded.

39. Model Withdrawal Form

Customers who wish to exercise the 14-day withdrawal right may use the following form or provide another clear written statement identifying the order and the decision to withdraw.

40. Contact Information

If you have questions about these Terms of Service, your order, delivery arrangements, product information, returns, refunds, or other customer service matters, please contact WALNUTEDGE.

For order-related inquiries, please include your order number so that our customer service team can assist you efficiently.

WALNUTEDGE

Terms of Service · Customer Rights · Secure Shopping