WALNUTEDGE CUSTOMER CARE

Shipping & Delivery Policy

At WALNUTEDGE, we aim to provide a clear and reliable shopping experience. This policy explains our shipping coverage, order processing times, estimated delivery periods, shipping fees, and important information about receiving furniture and home furnishings.

Shipping Information at a Glance

Delivery Area: United States.

Order Processing Time: 1–3 business days.

Estimated Delivery Time: 5–8 business days after dispatch.

Orders of $119.99 or More: Free standard shipping.

Orders Below $119.99: €6.99 shipping fee.

Taxes and Mandatory Charges: Included in the disclosed purchase price and order total, with no undisclosed additional fees.

1. Shipping Coverage

WALNUTEDGE provides shipping services to customers within the United States.

Our shipping policy applies to eligible furniture, home furnishings, and related products purchased through our online store.

Customers should provide a complete and accurate U.S. delivery address when placing an order to help ensure successful delivery.

If we are unable to fulfill an order to the address provided, we will contact the customer and provide an appropriate resolution, including cancellation and refund where applicable.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment authorization and order confirmation.

Order processing includes reviewing the purchase details, confirming product availability, preparing the order, and arranging dispatch.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Processing time is separate from the estimated delivery period.

If an order cannot be processed within the expected timeframe, we will communicate relevant information and provide appropriate options in accordance with applicable law.

3. Estimated Delivery Time

After an order has been dispatched, the estimated delivery time is generally 5–8 business days.

The estimated delivery period begins after dispatch and does not include the initial order processing period.

For planning purposes, the combined processing and delivery period is generally approximately 6–11 business days from order confirmation.

Actual delivery times may vary because of destination, product size, operational conditions, weather, public holidays, and other circumstances affecting fulfillment.

Delivery estimates are provided in good faith and are not unconditional guarantees of arrival on a particular date unless expressly confirmed otherwise.

If a material delay affects your order, we will provide appropriate information and any cancellation or refund options required by applicable law.

4. Shipping Fees and Free Shipping

Our standard shipping charges for eligible orders within the United States are as follows:

The applicable shipping fee will be disclosed during checkout before the purchase is completed.

Free shipping applies to the standard delivery service included with eligible orders.

No undisclosed mandatory shipping charges will be added after order confirmation.

5. Taxes and Additional Charges

WALNUTEDGE aims to provide transparent pricing so customers can understand the total cost of their purchases before completing an order.

Applicable product-related taxes and mandatory charges are included in the disclosed product price and order total.

Where applicable law requires a tax or charge to be calculated or displayed separately, the amount will be disclosed before payment confirmation.

Customers will not be required to pay undisclosed mandatory fees after an order has been confirmed.

The applicable shipping fee, if any, will be clearly displayed during checkout.

6. Furniture and Oversized Item Delivery

Furniture and larger home furnishing products may require additional care during preparation, handling, and delivery because of their size, weight, or packaging.

Customers should review product dimensions and ensure that the intended delivery location is suitable for receiving the ordered items.

Before placing an order, we recommend checking relevant doorways, hallways, staircases, elevators, and available space at the delivery address.

Some large furniture items may require additional assistance to move safely after delivery.

Customers should take reasonable precautions when moving heavy products and should not attempt to lift or handle furniture in an unsafe manner.

Any delivery arrangement expressly confirmed for an order will be handled according to the applicable purchase information and these terms.

7. Delivery Address and Contact Information

Customers are responsible for providing accurate delivery information during checkout.

Please ensure that the recipient's name, delivery address, telephone number, and other necessary contact details are complete and correct.

Incorrect or incomplete delivery information may cause delays or prevent successful delivery.

If you discover an error in your delivery information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to review requested corrections, but changes may not always be possible after an order has been dispatched.

If a delivery issue results from an error attributable to WALNUTEDGE, we will review the circumstances and provide an appropriate resolution.

8. Delivery Confirmation and Order Information

After an order has been processed and dispatched, customers may receive relevant shipment or delivery information through the contact details provided at checkout.

Order-related communications may include confirmation of dispatch, estimated delivery information, or other details necessary to complete the purchase.

Customers are encouraged to review their order confirmation and ensure that their contact information remains accessible.

If you have questions about your order status, please contact our customer service team and provide your order number.

9. Receiving and Inspecting Your Order

We recommend inspecting your furniture and its packaging as soon as reasonably possible after delivery.

Before accepting a shipment, please check for visible signs of damage, such as crushed packaging, punctures, torn cartons, or other noticeable issues.

If visible damage is present, please take photographs and document the condition where reasonably possible.

After opening the packaging, inspect the product for damage, missing components, or other concerns.

If you discover concealed damage, please contact us within 7 calendar days after delivery whenever possible.

This reporting period is intended to help us investigate and resolve delivery-related issues efficiently. It does not eliminate any mandatory consumer rights or remedies.

Please retain the packaging and affected components until your request has been reviewed, where reasonably possible.

10. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or materially different from the product purchased, please contact WALNUTEDGE as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.
• A description of the issue.
• Photographs of the affected product or packaging, where available.
• Details of any missing or incorrect components.

We will review the available information and determine an appropriate resolution based on the circumstances.

Depending on the issue, the resolution may include replacement components, a replacement product, a reasonable partial refund, or a return and refund.

Any applicable consumer rights concerning defective, damaged, or incorrectly supplied products remain unaffected.

11. Delivery Delays

Although we aim to meet the estimated processing and delivery periods, occasional delays may occur.

Possible causes include product availability changes, order verification requirements, severe weather, operational disruptions, public holidays, or other circumstances affecting fulfillment.

If we become aware of a material delay affecting an order, we will make reasonable efforts to provide updated information.

If an order cannot be shipped within the promised timeframe, we will provide the customer with the option to consent to a revised shipping timeframe or cancel and receive a refund, as required by applicable law.

We will not treat a customer's silence as consent to an indefinite shipping delay where such treatment is prohibited by law.

Nothing in this policy limits mandatory cancellation or refund rights arising from delayed fulfillment.

12. Inventory Availability and Pre-Order Products

Standard processing and delivery estimates generally apply to products available for ordinary fulfillment.

Products identified as pre-order or made-to-order items may have different availability or preparation requirements.

Where such products are offered, any applicable shipping timeframe or special fulfillment condition will be disclosed before purchase.

If an item becomes unavailable after an order has been placed, we will notify the customer and provide appropriate options.

Any material changes to an agreed shipping timeframe will be handled in accordance with applicable consumer protection requirements.

13. Unsuccessful Delivery and Refused Orders

Customers should make reasonable arrangements to receive their orders at the delivery address provided.

If delivery cannot be completed because of an incorrect address, inaccessible location, or another circumstance within the customer's control, additional arrangements may be necessary.

If a customer refuses delivery without a valid reason, the order may require further review before a refund or return can be completed.

Where permitted by applicable law, reasonable and documented additional costs directly resulting from an unauthorized refusal or unsuccessful delivery may be taken into account.

We do not impose arbitrary or undisclosed delivery refusal penalties.

If an unsuccessful delivery results from an error attributable to WALNUTEDGE, we will review the situation and provide an appropriate resolution without improperly transferring responsibility to the customer.

14. Order Changes and Cancellation Before Delivery

If you need to change or cancel an order, please contact us as soon as possible.

Requests submitted before dispatch may generally be accommodated, depending on the order status and applicable product conditions.

Once an order has been dispatched, it may no longer be possible to modify the delivery address or cancel the shipment before arrival.

In that situation, the applicable return process may apply.

Any cancellation restrictions for custom or made-to-order products must be consistent with applicable law and any terms disclosed before purchase.

If we cancel an order because we are unable to fulfill it, we will issue an appropriate refund.

15. Returns and Refunds Related to Delivery

WALNUTEDGE offers a 14-day return and withdrawal period for eligible purchases.

If you wish to return an eligible product, please notify us within 14 calendar days after receiving the goods.

For a valid withdrawal, we will reimburse all payments received for the withdrawn order, including the cost of the least expensive standard delivery method offered for that order.

We will issue the reimbursement without undue delay and no later than 14 calendar days after receiving notice of your decision to withdraw.

Where permitted by applicable law, we may withhold the refund until we have received the returned goods or you have provided reasonable evidence that the goods have been sent back, whichever occurs first.

Our internal refund processing time is generally 3–7 business days.

After the refund is issued, the bank or payment provider may require approximately 5–15 business days to post the amount to your account.

The bank posting period is separate from our refund issuance obligation and does not extend any applicable reimbursement deadline.

For further information about return eligibility and return shipping costs, please refer to our Return & Refund Policy.

16. Customer Responsibilities

To support an efficient delivery experience, customers should:

• Provide accurate shipping and contact information.
• Review product dimensions before ordering large furniture.
• Ensure that the delivery location is reasonably accessible.
• Monitor order-related communications.
• Inspect products and packaging after delivery.
• Report delivery-related problems as soon as reasonably possible.
• Follow applicable product handling and safety instructions.

These responsibilities are intended to support successful delivery and do not remove rights or remedies available under applicable consumer protection laws.

17. Personal Information Used for Delivery

To process and fulfill orders, WALNUTEDGE collects and uses information reasonably necessary for delivery, including customer names, shipping addresses, telephone numbers, email addresses, and order details.

Such information is used for order preparation, delivery coordination, customer communications, and resolving delivery-related issues.

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Customers may contact us regarding applicable privacy rights, including requests for access, correction, or deletion of eligible personal information.

Information that must be retained for lawful business, accounting, dispute resolution, or other legal purposes may be retained as permitted by applicable law.

18. Circumstances Beyond Reasonable Control

Delivery operations may occasionally be affected by events outside our reasonable control, including severe weather, natural disasters, public emergencies, government restrictions, or significant operational disruptions.

When such events materially affect an order, we will make reasonable efforts to communicate relevant updates and provide appropriate assistance.

Any applicable legal requirements concerning shipment delays, cancellation, and refunds will continue to apply.

Nothing in this section is intended to exclude obligations or consumer rights that cannot legally be waived.

19. Policy Updates and Consumer Rights

We may update this Shipping & Delivery Policy to reflect changes in our operations, fulfillment practices, or applicable legal requirements.

Any revised policy will be made available on our website.

Changes will not retroactively remove rights that customers have already acquired under accepted purchase agreements.

If any provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.

Nothing in this policy excludes or restricts consumer rights or remedies that cannot legally be waived.

20. Contact Information

If you have questions about shipping fees, processing times, estimated delivery dates, order status, damaged products, or delivery-related concerns, please contact our customer service team.

For order-related assistance, please include your order number when contacting us.

WALNUTEDGE

Shipping · Delivery · Customer Care