WALNUTEDGE CUSTOMER SUPPORT

Contact Information

We're here to help with your furniture shopping experience. Whether you have questions about our products, an existing order, delivery, returns, refunds, or privacy, you can contact WALNUTEDGE using the information below.

Our Contact Details

Business Name

WALNUTEDGE

Customer Service Email

chairena@walnutedge.com

Telephone

+81 (709) 328-98-39

Business Contact Address

906 Hattori 4-chome, FR Heights Building A, Room 101
Nakagawa-ku, Nagoya, Aichi 4540976
Japan

1. General Customer Inquiries

For general questions about WALNUTEDGE, our furniture collections, home furnishing products, or your shopping experience, please contact us by email or telephone.

We welcome inquiries about product descriptions, materials, dimensions, finishes, and other information that may help you make an informed purchasing decision.

When contacting us about a specific product, please include the product name or relevant product information so we can better understand your inquiry.

2. Order Assistance

If you have placed an order and need assistance, please contact our customer service team.

We can review inquiries concerning order details, purchase confirmation, product information, order changes, and cancellation requests.

To help us identify your purchase, please include your order number and the email address used during checkout.

Order modifications and cancellations may depend on the current processing or dispatch status and the applicable store policies.

3. Shipping and Delivery Questions

For questions about shipping fees, order processing, estimated delivery times, or delivery-related concerns, please contact us using the details provided above.

Our standard order processing time is generally 1–3 business days, and estimated delivery is generally 5–8 business days after dispatch.

These timeframes are estimates and may vary depending on the circumstances affecting an order.

If you need to correct delivery information or report a delivery issue, please contact us as soon as possible and provide your order number.

Additional information is available in our Shipping & Delivery Policy.

4. Returns, Exchanges, and Refunds

If you would like to request a return, exchange, or refund, please email chairena@walnutedge.com.

WALNUTEDGE provides a 14-calendar-day return period for eligible purchases, subject to the conditions described in our Return & Refund Policy.

When submitting a request, please include your order number, the product involved, and a brief explanation of your request.

If an item is damaged, defective, incomplete, or incorrect, photographs and a description of the issue may help us review the matter.

Our internal refund processing time is generally 3–7 business days, while financial institutions may require approximately 5–15 business days to post an issued refund.

These estimates do not extend any earlier reimbursement deadline required by our withdrawal policy or applicable law.

Please refer to our Return & Refund Policy for the complete conditions and procedures.

5. Damaged or Incorrect Furniture

If your furniture arrives damaged, has missing components, or does not match your order, please contact our customer service team as soon as reasonably possible.

To help us understand the issue, please provide the relevant order number, a description of the problem, and photographs where available.

We will review the information provided and assist with an appropriate resolution in accordance with our store policies and applicable consumer protection laws.

Where reasonably possible, please retain the product packaging and affected components until the issue has been reviewed.

6. Product Information and Pre-Purchase Support

Choosing furniture often involves reviewing measurements, materials, finishes, and available space.

If you need clarification about a product before purchasing, you are welcome to contact us.

For questions about product dimensions, please provide the product name or identifying details so we can review the relevant information.

We recommend measuring the intended furniture placement area and checking access points before purchasing large items.

Product information provided by customer service should be read together with the applicable product description and purchase details.

7. Privacy and Personal Information Requests

WALNUTEDGE respects customer privacy and handles personal information in accordance with our Privacy Policy and applicable law.

If you have questions about the collection, use, sharing, retention, or protection of your personal information, please contact us by email.

You may also submit applicable requests concerning access, correction, deletion, or other privacy rights.

For privacy-related inquiries, please use the email subject line "Privacy Request" and briefly describe your request.

We may request reasonable information to verify your identity before processing certain privacy requests.

Privacy requests will be reviewed in accordance with applicable legal requirements.

8. How to Contact Us Effectively

To help us review your inquiry, please provide the information relevant to your request.

• General Questions: Include the topic or product you would like to ask about.
• Order Questions: Include your order number and the email address used at checkout.
• Delivery Questions: Include your order number and a description of the delivery concern.
• Return or Refund Requests: Include your order number, the product involved, and the nature of your request.
• Product Issues: Include a description of the issue and supporting photographs where available.
• Privacy Requests: Explain the privacy right or concern you wish to address.

Please do not send complete payment card numbers, card security codes, account passwords, or other unnecessary sensitive financial information by email.

9. Written Communications

Email is an available method for contacting WALNUTEDGE regarding purchases, service inquiries, and privacy matters.

When contacting us, please use a valid email address and include sufficient information for us to understand your request.

We may reply using the contact information associated with your inquiry or order.

For security reasons, we may need to verify relevant information before discussing certain account details, payment matters, or personal information.

Customers should retain important order confirmations and correspondence for their records.

10. Our Business Contact Address

Our business contact address is located in Nagoya, Aichi Prefecture, Japan.

The address below is provided for business correspondence and identification:

Please contact customer service before sending any product return or other physical shipment.

This business contact address should not be assumed to be a designated product return location. Return instructions will be provided in accordance with the applicable Return & Refund Policy.

11. Customer Rights and Service Commitments

WALNUTEDGE aims to provide clear product information, transparent purchasing terms, and reasonable assistance with customer concerns.

We review inquiries relating to orders, payments, delivery, returns, refunds, and product quality in accordance with our published policies and applicable law.

Nothing on this page limits rights or remedies that customers may have under applicable consumer protection laws.

If you believe an issue has not been resolved, you may contact us again with the relevant information for further review.

12. Contact WALNUTEDGE

For product inquiries, existing orders, delivery questions, return and refund requests, or other customer service matters, please use the following contact details.

Please include your order number when contacting us about an existing purchase.

WALNUTEDGE

Furniture · Home Furnishings · Customer Care