WALNUTEDGE CUSTOMER CARE

Delivery Receipt & Inspection Policy

Inspect Your Delivery with Confidence

A practical guide to receiving, inspecting, and reporting concerns about your WALNUTEDGE order, from checking the outer packaging to reviewing the products inside.

INTRODUCTION

About This Policy

At WALNUTEDGE, we encourage customers to inspect their deliveries carefully so that any visible damage, missing components, incorrect items, or other concerns can be identified and addressed.

This policy provides general guidance for receiving and inspecting furniture, storage products, bedding, home decor, outdoor living items, travel accessories, and other products purchased from WALNUTEDGE.

It explains recommended inspection steps, what information may be helpful when reporting an issue, and how to request assistance if your order arrives in an unexpected condition.

The inspection steps in this guide are recommendations. Signing for or accepting a delivery does not automatically mean that you have waived your rights regarding damaged, defective, missing, or incorrectly supplied goods.

01 · BEFORE ACCEPTING DELIVERY

Initial Delivery Inspection

When your order arrives, we recommend checking the visible condition of the shipment whenever it is practical and safe to do so.

You are not required by this guide to open every package before accepting delivery. Some damage or defects may only become apparent after unpacking or normal use.

02 · VISIBLE PACKAGING DAMAGE

What to Do If Packaging Appears Damaged

Damage to the outer packaging does not necessarily mean the product inside is damaged. However, visible packaging problems may indicate that a closer inspection is appropriate.

• Photograph visible damage when it is safe and practical.
• Check for crushed corners, punctures, moisture, or torn packaging.
• Keep any relevant packaging materials until the issue is clarified, where reasonably possible.
• Unpack the item carefully to assess its actual condition.
• Avoid using or assembling a product if structural damage is suspected.
• Contact WALNUTEDGE if the contents are damaged, incomplete, or otherwise incorrect.

03 · DELIVERY ACKNOWLEDGMENT

Signing for or Acknowledging Receipt

Some deliveries may involve a receipt acknowledgment, while others may be completed without a customer signature.

If you are asked to acknowledge receipt, review the information presented and confirm that it accurately reflects the delivery event to the extent reasonably possible.

Where an appropriate method is available, you may record visible packaging concerns at the time of receipt.

If you cannot inspect the contents immediately, you may inspect them after delivery and report any problems you discover.

Receipt acknowledgment confirms a delivery event; it does not automatically confirm that every item is undamaged, complete, or free from hidden defects. Your applicable consumer rights remain in effect.

04 · SAFE UNPACKING

Unpacking Your Products Safely

After receiving your order, choose a suitable area to unpack the items and review their condition.

Keep sharp tools, plastic wrapping, and small hardware away from children and pets. Follow any product-specific safety instructions supplied with the item.

05 · PRODUCT INSPECTION

What to Check After Unpacking

Review the product against the description and information provided with your purchase.

06 · FURNITURE INSPECTION

Additional Checks for Furniture and Storage Products

Furniture and storage items may contain structural components that should be inspected before assembly or use.

• Inspect panels, frames, legs, supports, and connecting components.
• Check for cracks, splits, deformation, or other visible structural damage.
• Review hardware packages against the supplied parts list, if available.
• Check drawers, doors, and moving components for visible damage.
• Inspect glass, mirrors, and other fragile parts for chips or cracks.
• Do not assemble a product with damaged load-bearing components.
• Follow product-specific assembly and anchoring instructions.
• Keep children away from unassembled or unstable furniture.

07 · OTHER PRODUCT CATEGORIES

Inspection Tips for Different Products

Bedding & Linens

Inspect fabric surfaces, stitching, seams, closures, and included pieces. Check for unexpected tears, stains, or missing components before washing or use.

Garden & Outdoor Living

Inspect frames, surfaces, connectors, and any included accessories. Review product-specific instructions before outdoor installation or use.

Home Decor & Rugs

Check decorative surfaces, edges, backing materials, and fragile elements. Inspect glass or ceramic items carefully for cracks and chips.

Travel Bags & Luggage

Review handles, zippers, wheels, seams, and closures where applicable. Check for obvious damage before placing belongings inside.

Arts, Crafts & Games

Review the product contents, visible condition, and any age or safety instructions provided. Keep small parts away from children for whom they may present a hazard.

08 · MISSING COMPONENTS

What If Parts or Accessories Are Missing?

If you believe your product is missing a component, first review the product description, packaging, and any included parts list.

Some small components may be packed separately within the product packaging. Check accessible compartments and protective materials carefully.

If an item is still missing, contact WALNUTEDGE and provide:

Do not substitute unsuitable hardware or improvise structural repairs. If a missing part affects product safety, do not use the product until the issue is resolved.

09 · WRONG ITEMS

Receiving an Incorrect Product

If the product you received does not match your order, contact WALNUTEDGE so that the issue can be reviewed.

• Compare the received product with your order confirmation.
• Check the selected size, color, quantity, or other variation.
• Record the name or description of the item received.
• Take photographs if they help demonstrate the difference.
• Contact customer support with your order number.
• Follow any instructions provided for the incorrect item.

If an incorrect product was supplied, the available remedy will be determined under the applicable purchase terms and consumer protection laws. You will not be required to give up mandatory rights because you accepted delivery.

10 · DAMAGE REPORTING

Reporting a Damaged or Defective Product

If you discover that an item has arrived damaged or appears defective, please contact WALNUTEDGE promptly after identifying the issue.

Include a description of the problem and any relevant supporting information.

Photographs and original packaging may be useful for reviewing a claim, but their absence does not automatically eliminate rights or remedies available under applicable law.

11 · HIDDEN DAMAGE

Problems Discovered After Acceptance

Not every product problem is visible at the time of delivery. Certain defects may become apparent only after unpacking, assembly, or ordinary use.

If you discover hidden damage or a defect after accepting your order, contact WALNUTEDGE with your order number and a description of the issue.

Provide relevant photographs or other supporting information where available.

For safety-related concerns, stop using the product until the issue has been appropriately assessed.

12 · REPORTING TIME

When Should You Report an Issue?

We recommend inspecting your products within a reasonable time after delivery and contacting WALNUTEDGE promptly if you discover a problem.

Early reporting may make it easier to identify the affected items, review relevant information, and determine appropriate next steps.

However, this page does not establish a mandatory 24-hour, 48-hour, or other short reporting deadline for damage or defects.

Failure to report a problem immediately does not automatically invalidate a claim. Applicable return conditions, warranty terms where provided, and mandatory consumer protection laws continue to apply.

13 · PHOTOGRAPHS & DOCUMENTATION

Helpful Information for Product Concerns

When reporting a delivery or product problem, clear information can help us understand the circumstances.

Please avoid sharing unrelated personal information or sensitive payment details. Supporting materials should be relevant to the reported issue.

14 · MULTIPLE PACKAGES

Orders Containing Multiple Items or Packages

Some orders contain multiple products or components that may be packed separately.

If your order appears incomplete, review the available order information and product contents list before concluding that an item is missing.

• Compare the received products with your order confirmation.
• Review any available package or item information.
• Check whether components are packed inside larger items.
• Identify exactly which products or parts are missing.
• Contact WALNUTEDGE if the remaining items cannot be accounted for.

If you receive only part of your order, do not assume that the remaining items have been canceled. Contact us if the status is unclear.

15 · LARGE & HEAVY PRODUCTS

Receiving Furniture and Oversized Items

Large furniture and other heavy products require particular care during handling, unpacking, and inspection.

• Prepare an appropriate receiving area.
• Check that access routes are clear and suitable for the package dimensions.
• Use appropriate assistance for lifting or moving heavy items.
• Do not drag products across surfaces that may be damaged.
• Inspect fragile panels and structural components before assembly.
• Keep children and pets away from unstable or unpacked furniture.
• Follow product-specific assembly and installation instructions.
• Do not use damaged furniture until relevant safety concerns are resolved.

This guide does not promise room placement, unpacking, assembly, installation, or other additional delivery services unless such services are expressly confirmed for the individual order.

16 · RETURNS & REFUNDS

Available Remedies for Delivery Problems

If your order arrives damaged, defective, incomplete, or incorrect, contact WALNUTEDGE to request assistance.

Depending on the circumstances and applicable law, an appropriate remedy may involve a replacement, missing component, return, refund, or another legally required solution.

The availability of a particular remedy depends on the nature of the problem, the purchase terms, and any mandatory consumer rights.

For eligible change-of-mind returns, our Return & Refund Policy generally provides a 14-calendar-day return period, subject to the conditions stated in that policy.

The conditions for change-of-mind returns do not automatically limit remedies for defective, damaged, or incorrectly supplied goods. Please review our Return & Refund Policy for further details.

17 · AFTER-DELIVERY CARE

Protecting Products After Inspection

Once you have inspected your products, follow the relevant care and use instructions to help maintain their condition.

Furniture

Follow assembly instructions, use appropriate supports and anchoring where required, and avoid exceeding any stated load limits.

Textiles and Bedding

Review care labels before washing, drying, or applying cleaning products.

Decorative Products

Handle fragile materials carefully and use cleaning methods appropriate to the product.

Outdoor Products

Follow product-specific guidance regarding exposure to moisture, sunlight, storage, and maintenance.

Travel Accessories

Inspect moving components before use and avoid loading products beyond any stated capacity.

18 · FREQUENTLY ASKED QUESTIONS

Delivery Receipt & Inspection FAQs

Do I need to inspect my package before accepting it?

We recommend checking visible packaging conditions when practical and safe. However, this guide does not require a complete inspection before acceptance.

Does signing for delivery mean I accept all product damage?

No. A delivery acknowledgment does not automatically waive your rights regarding damaged, defective, missing, or incorrect products.

What if the box is damaged but the product looks fine?

Inspect the contents carefully and retain relevant information if you believe a problem may exist. Packaging damage alone does not necessarily mean the product is damaged.

What should I do if the product is damaged?

Contact WALNUTEDGE with your order number, a description of the damage, and relevant photographs if available.

What if I discover damage after unpacking?

You may report the issue after delivery. Hidden damage is not always identifiable at the time of receipt.

Is there a 24-hour or 48-hour reporting deadline?

No such short mandatory deadline is established by this guide. We recommend reporting issues promptly, while applicable legal rights remain unaffected.

What if furniture parts are missing?

Review the included parts list and packaging, then contact us with details of the missing components.

Should I assemble furniture with damaged parts?

No. Do not assemble or use furniture with damaged structural components or unresolved safety concerns.

What if I received the wrong color or size?

Compare the received item with your order confirmation and contact WALNUTEDGE if the supplied variation is incorrect.

Do I need photographs to report a problem?

Photographs can help explain an issue, but the absence of photographs does not automatically remove rights provided by applicable law.

Must I keep all original packaging?

Keeping relevant packaging may be helpful when practical, but it is not an automatic condition for exercising mandatory rights regarding defective or incorrect goods.

What if my order contains multiple packages?

Review the order information and identify which products or components have arrived. Contact us if any items remain unaccounted for.

Can I request a refund for a damaged product?

Contact us to explain the issue. Available remedies depend on the circumstances, our applicable policies, and relevant consumer protection laws.

What if the product becomes unsafe during use?

Stop using the product and contact WALNUTEDGE. Do not attempt an unsafe repair or continue using unstable furniture.

Where can I find return instructions?

Review our Return & Refund Policy or contact WALNUTEDGE for information relevant to your order.

How do I contact WALNUTEDGE?

Use the email address or phone number listed in the customer support section below and include your order number.

19 · DELIVERY INSPECTION CHECKLIST

Your Delivery Inspection Checklist

Use this checklist as a practical reference when receiving and unpacking your order.

This checklist is intended to help customers inspect their purchases. It is not a condition that must be completed to preserve statutory consumer rights.

THE WALNUTEDGE APPROACH

Thoughtful Care from Delivery to Everyday Use

Receiving a new product should be a straightforward experience. A careful inspection can help identify concerns early and support appropriate product handling.

WALNUTEDGE encourages customers to review their purchases, follow relevant safety instructions, and contact us whenever assistance is needed.

20 · IMPORTANT POLICY INFORMATION

Consumer Rights and Applicable Terms

This page provides recommended procedures for inspecting deliveries and reporting concerns about products purchased from WALNUTEDGE.

These recommendations do not establish a mandatory inspection deadline or automatically restrict claims concerning hidden defects, damaged products, missing items, or incorrect deliveries.

Our Return & Refund Policy and Terms of Service provide additional information about returns, refunds, and other purchase-related matters.

Nothing in this policy excludes, limits, or replaces any consumer right or remedy that cannot legally be excluded or limited.

Where a provision of this policy conflicts with applicable mandatory law, the relevant legal requirement takes precedence.

CUSTOMER SUPPORT

Contact WALNUTEDGE

If you need assistance with a damaged product, missing component, incorrect item, or another delivery-related concern, please contact us using the information below.

Please include your order number and a clear description of the issue. Relevant photographs may help explain the problem, but do not send passwords, verification codes, or complete payment card information.

WALNUTEDGE

Thoughtful Living, Everyday Comfort.

Delivery Receipt · Product Inspection · Customer Support