WALNUTEDGE WEBSITE STANDARDS

Prohibited Conduct Policy

Responsible Use, Fair Transactions & Website Security

Guidelines designed to support a secure, respectful, and reliable shopping experience for everyone who visits or purchases from WALNUTEDGE.

INTRODUCTION

Our Commitment to Responsible Website Use

WALNUTEDGE provides an online shopping experience featuring furniture and storage solutions, bedding and linens, garden and outdoor living products, home decor and rugs, travel bags and luggage, and arts, crafts, and games.

We aim to maintain a website where customers can browse products, place orders, communicate with customer support, and access information in a safe and responsible manner.

This Prohibited Conduct Policy describes activities that are not permitted when accessing or using our website, submitting orders, communicating with WALNUTEDGE, or interacting with website content and services.

This policy should be read together with our Terms of Service, Privacy Policy, Return & Refund Policy, and other applicable website policies. Nothing in this policy limits rights that customers are entitled to exercise under applicable law.

01 · GENERAL CONDUCT

Lawful and Responsible Use

Visitors and customers must use the WALNUTEDGE website in a lawful manner and avoid conduct that harms other users, interferes with website operations, or compromises the integrity of transactions.

Prohibited conduct includes:

• Using the website for unlawful, fraudulent, or deceptive purposes.
• Violating applicable laws or regulations while using our services.
• Misrepresenting your identity or authority to act on behalf of another person.
• Interfering with the lawful use of the website by other visitors.
• Attempting to bypass reasonable security or access restrictions.
• Using website services to facilitate conduct that infringes another person's rights.

Ordinary browsing, legitimate shopping, reasonable customer inquiries, and lawful consumer complaints are not prohibited by this policy.

02 · FRAUDULENT ACTIVITIES

Fraud, Deception, and Misrepresentation

WALNUTEDGE prohibits deliberate attempts to obtain products, payments, refunds, discounts, account access, or other benefits through fraud or material deception.

A genuine mistake, an unsuccessful transaction, or a good-faith disagreement does not automatically constitute fraud.

03 · ORDER INTEGRITY

False Orders and Transaction Abuse

Customers must not deliberately misuse the ordering process to disrupt website operations, deceive other parties, or create unauthorized transactions.

• Submitting orders using payment information without authorization.
• Placing orders with the deliberate intention of committing fraud.
• Using another person's information without lawful permission.
• Manipulating checkout processes to obtain unauthorized pricing or benefits.
• Knowingly exploiting technical errors in an attempt to avoid valid charges.
• Using automated transactions to overwhelm or disrupt website operations.

Accidental duplicate orders, legitimate order cancellations, reasonable purchase changes, and good-faith pricing inquiries are not considered prohibited conduct solely because they occur.

04 · PAYMENT SECURITY

Unauthorized Payments and Payment Misuse

Payment methods must be used with appropriate authorization and in accordance with applicable laws.

Prohibited conduct includes:

• Using stolen or otherwise unauthorized payment credentials.
• Knowingly providing false payment authorization information.
• Attempting to interfere with payment verification or security measures.
• Using deceptive methods to obtain products without valid payment.
• Manipulating payment processes to create unauthorized refunds or credits.

05 · RETURNS & REFUNDS

Fraudulent Return and Refund Requests

WALNUTEDGE prohibits deliberate misuse of return and refund procedures for fraudulent purposes.

Customers may exercise legitimate return, refund, cancellation, warranty, and statutory remedies without being treated as engaging in misconduct merely for making a claim.

06 · ACCOUNT SECURITY

Unauthorized Account Access

If account functionality is available, users must not attempt to access accounts or personal information without authorization.

• Attempting to access another person's account without permission.
• Using stolen login credentials or authentication information.
• Attempting to bypass login or account security controls.
• Impersonating another account holder.
• Attempting to extract private account information without authorization.
• Interfering with another customer's legitimate account access.

Users should protect their account credentials and avoid sharing passwords or verification codes. If you suspect unauthorized account activity, contact WALNUTEDGE and take appropriate steps to secure your information.

07 · WEBSITE SECURITY

Hacking, Malware, and Security Interference

Users must not engage in activities intended to compromise the security, availability, or integrity of the WALNUTEDGE website or its supporting systems.

• Introducing malicious software, harmful scripts, or destructive code.
• Attempting unauthorized access to website systems or databases.
• Exploiting security vulnerabilities without authorization.
• Attempting to intercept or alter information belonging to other users.
• Disrupting website availability through malicious traffic or requests.
• Attempting to disable or circumvent security protections.
• Using the website to distribute malicious links or deceptive content.

If you believe you have identified a security concern, please contact WALNUTEDGE through the contact information below. Do not access, alter, or disclose another person's data in the course of reporting an issue.

08 · AUTOMATED ACCESS

Bots, Scraping, and Automated Misuse

Automated activity that compromises website security, materially disrupts services, or unlawfully collects information is prohibited.

Examples include:

• Using automated tools to overwhelm website infrastructure.
• Attempting to bypass access restrictions through automated requests.
• Collecting nonpublic customer information without authorization.
• Using automated methods to interfere with legitimate customer purchases.
• Submitting large volumes of fraudulent forms, orders, or requests.
• Using automated tools to test stolen credentials or gain unauthorized access.

This policy does not prohibit lawful activities that cannot legally be restricted, including applicable accessibility tools, permitted indexing, and other authorized uses.

09 · INTELLECTUAL PROPERTY

Unauthorized Use of Website Content

Website content may include product descriptions, photographs, graphics, text, branding, and other materials protected by applicable intellectual property laws.

Users must not knowingly infringe intellectual property rights associated with WALNUTEDGE or third parties.

• Reproducing protected content in a manner that infringes applicable rights.
• Using WALNUTEDGE branding to falsely suggest sponsorship or affiliation.
• Distributing counterfeit or misleading materials using our brand identity.
• Removing ownership notices for an unlawful or deceptive purpose.
• Using product images or descriptions in a manner that violates applicable law.

Nothing in this section restricts lawful quotation, commentary, criticism, review, fair use, or other exceptions and limitations recognized by applicable intellectual property law.

10 · CUSTOMER COMMUNICATION

Harassment, Threats, and Abusive Conduct

WALNUTEDGE encourages respectful communication between customers and customer support representatives.

Prohibited behavior includes:

• Making credible threats of violence or unlawful harm.
• Engaging in targeted harassment or intimidation.
• Using discriminatory threats or unlawful harassment.
• Repeatedly sending malicious communications intended to disrupt support services.
• Attempting to coerce others through threats or unlawful conduct.
• Sharing another person's sensitive information to harass or endanger them.

Customers may express dissatisfaction, make complaints, request escalation, and pursue legal remedies in good faith. Firm criticism or disagreement alone does not constitute harassment.

11 · REVIEWS & FEEDBACK

Fake Reviews and Misleading Feedback

Where product reviews or other feedback features are available, users must not deliberately manipulate them through fraudulent or materially misleading conduct.

Honest positive and negative reviews are welcome where feedback functionality is provided. Customers are not required to leave favorable reviews, and good-faith criticism is not prohibited.

12 · PERSONAL INFORMATION

Privacy Violations and Unauthorized Data Collection

Users must respect the privacy and personal information of others when using WALNUTEDGE services.

• Attempting to access another customer's private order information without authorization.
• Collecting personal data through deceptive or unlawful methods.
• Publishing private information for harassment, fraud, or intimidation.
• Using another person's contact information to impersonate them.
• Attempting to intercept private communications without lawful authority.
• Using website functionality to facilitate identity theft.

For information about how WALNUTEDGE handles personal information, please review our Privacy Policy.

13 · PROMOTIONS & DISCOUNTS

Misuse of Promotional Offers

If promotional offers, discounts, or other purchasing benefits are available, customers must use them in accordance with their stated conditions.

Prohibited conduct may include:

• Using fraudulent information to obtain benefits intended for eligible customers.
• Manipulating promotional systems through unauthorized technical methods.
• Creating deceptive transactions solely to exploit a promotional error.
• Using stolen or unlawfully obtained promotional credentials.
• Attempting to bypass clearly disclosed eligibility requirements through fraud.

Ordinary use of valid discounts, lawful comparison shopping, and good-faith questions about promotional eligibility are permitted.

14 · FALSE REPRESENTATION

Unauthorized Representation of WALNUTEDGE

Users must not falsely claim to represent, operate, endorse, or act on behalf of WALNUTEDGE.

• Creating deceptive communications that impersonate WALNUTEDGE.
• Using our brand identity to solicit unauthorized payments.
• Falsely claiming to provide official customer support.
• Presenting an unrelated website as an official WALNUTEDGE website.
• Using misleading statements to suggest an unauthorized commercial relationship.

Customers should exercise caution when receiving unexpected messages requesting payments, passwords, or verification codes. If a communication appears suspicious, contact WALNUTEDGE using the details published on our website.

15 · PRODUCT SAFETY

Misuse of Products and Safety Information

Customers should use purchased products in accordance with applicable instructions, warnings, and intended uses.

WALNUTEDGE prohibits using our website to knowingly promote unlawful or dangerous conduct involving products.

• Publishing intentionally deceptive safety instructions that create a foreseeable risk of harm.
• Misrepresenting a product's safety features for fraudulent purposes.
• Using website communications to encourage unlawful product tampering.
• Deliberately concealing a known safety hazard in connection with a fraudulent claim.

For furniture and storage products, follow relevant assembly instructions and anchoring requirements. Do not use damaged or unstable furniture where it may present a safety risk.

A customer's report of a safety defect, request for product information, or good-faith criticism of product safety is not prohibited.

16 · DISRUPTIVE CONDUCT

Interference with Website Operations

Users must not intentionally interfere with the ordinary operation of WALNUTEDGE website services.

• Deliberately overloading website services with malicious requests.
• Attempting to disable checkout or customer support functionality.
• Disrupting other users' ability to access the website.
• Manipulating website functions through unauthorized technical means.
• Interfering with the integrity of transaction or order information.
• Engaging in unlawful activities intended to impair service availability.

Normal customer activity, accessibility-related use, and lawful technical activity are not prohibited merely because they involve repeated website access.

17 · ENFORCEMENT

How WALNUTEDGE May Respond to Violations

If WALNUTEDGE reasonably identifies conduct that violates this policy, we may take proportionate steps consistent with applicable law and our contractual obligations.

Any action taken will depend on the circumstances. This policy does not establish an automatic penalty or authorize arbitrary denial of valid consumer claims.

18 · FAIR REVIEW

Mistakes, Disputes, and Good-Faith Conduct

Not every unusual transaction, customer complaint, or unsuccessful payment is evidence of wrongdoing.

WALNUTEDGE recognizes the difference between intentional misconduct and ordinary customer mistakes or legitimate disputes.

• Accidental duplicate orders are not automatically fraudulent.
• Incorrectly entered delivery information is not automatically misconduct.
• Good-faith refund requests are permitted.
• Legitimate payment disputes are permitted.
• Honest negative reviews and product complaints are permitted.
• Requests to exercise privacy or consumer rights are permitted.
• Good-faith reports of website security concerns are permitted.

Where a concern arises, customers may contact WALNUTEDGE to provide clarification or request further review.

19 · CONSUMER RIGHTS

Activities That Remain Permitted

This policy is intended to prevent unlawful or harmful behavior, not to discourage customers from exercising legitimate rights.

Nothing in this policy prohibits customers from:

• Submitting genuine complaints about products or services.
• Requesting cancellation or modification of an order.
• Seeking returns or refunds under applicable policies and laws.
• Reporting defective, damaged, unsafe, or incorrectly supplied products.
• Posting truthful reviews or expressing honest opinions.
• Contacting consumer protection agencies or other competent authorities.
• Disputing unauthorized or incorrect charges in good faith.
• Exercising applicable privacy and data protection rights.
• Seeking legal advice or pursuing lawful remedies.
• Engaging in activities protected by applicable law.

Where a provision of this policy conflicts with a mandatory consumer protection requirement, the applicable law takes precedence.

20 · REPORTING CONCERNS

How to Report Suspected Misconduct

If you believe someone is using WALNUTEDGE services for fraudulent, unlawful, or harmful purposes, you may contact us using the details provided below.

When appropriate, include:

Please do not send complete payment card numbers, passwords, authentication codes, or unrelated sensitive personal information.

Reporting a concern does not guarantee a particular investigation outcome or response timeframe. Where an immediate threat or suspected crime requires urgent attention, contact the appropriate local authorities.

21 · FREQUENTLY ASKED QUESTIONS

Prohibited Conduct FAQs

What is prohibited conduct?

Prohibited conduct includes fraudulent transactions, unauthorized access, malicious technical activity, harassment, intellectual property infringement, and other unlawful or harmful misuse of the website.

Can I place an order for another person?

Purchasing for another person is not automatically prohibited. You must have appropriate authorization to use payment information and must not engage in fraud or impersonation.

Is placing a duplicate order prohibited?

No. An accidental duplicate order is not automatically misconduct. Contact WALNUTEDGE if you need assistance correcting an unintended purchase.

Can I dispute a payment?

Yes. Customers may dispute incorrect or unauthorized charges in good faith through lawful payment procedures.

Can I request a refund?

Yes. Legitimate refund requests are permitted under our applicable policies and consumer protection laws.

Can I leave a negative review?

Yes. Honest negative reviews and good-faith criticism are not prohibited where review functionality is available.

Are automated tools always prohibited?

No. This policy addresses malicious, unauthorized, or unlawfully disruptive automation. Lawful accessibility tools and other legally protected activities are not prohibited merely because they are automated.

What if I accidentally enter incorrect information?

A genuine mistake is not automatically misconduct. Contact customer support if you need to correct an order or account detail.

Can I report a website security problem?

Yes. Contact WALNUTEDGE with a description of the concern. Do not access or disclose another person's private information while investigating or reporting the issue.

Can WALNUTEDGE review a suspicious order?

Where credible concerns arise, we may take reasonable and lawful steps to review a transaction and protect website security.

Does this policy remove my consumer rights?

No. This policy does not override mandatory consumer protection laws or prevent customers from exercising lawful remedies.

Can I contact a consumer protection authority?

Yes. Customers may contact competent authorities or seek independent legal advice where appropriate.

What should I do if someone impersonates WALNUTEDGE?

Do not provide passwords, verification codes, or sensitive payment details. Contact WALNUTEDGE through the official contact information published on our website.

How can I report suspected misconduct?

Contact WALNUTEDGE by email or phone using the information below and provide a clear description of the concern.

22 · RESPONSIBLE USE CHECKLIST

A Simple Guide to Responsible Shopping

These principles can help maintain a secure and respectful shopping environment.

These recommendations are intended to promote responsible website use and do not create additional conditions for exercising statutory rights.

THE WALNUTEDGE APPROACH

A Safer and More Respectful Shopping Experience

We believe that clear expectations and responsible conduct contribute to a better online shopping experience.

WALNUTEDGE encourages lawful transactions, respectful communication, honest feedback, and appropriate use of website services while recognizing the rights of customers to raise concerns and seek remedies.

23 · POLICY INTERPRETATION

Relationship to Other Policies and Applicable Law

This Prohibited Conduct Policy provides general rules governing the responsible use of WALNUTEDGE website services.

It should be read together with our Terms of Service, Privacy Policy, Return & Refund Policy, and other relevant website policies.

Any response to suspected misconduct will depend on the facts, applicable contractual terms, and relevant law.

This policy does not create an automatic financial penalty, impose an undisclosed cancellation fee, or authorize the arbitrary withholding of legally required refunds.

Nothing in this policy prohibits lawful consumer complaints, truthful reviews, good-faith payment disputes, protected communications, or the exercise of rights that cannot legally be waived.

If any provision conflicts with applicable mandatory law, the relevant legal requirement will prevail.

CUSTOMER SUPPORT

Contact WALNUTEDGE

If you have questions about this policy, need assistance with an order, or wish to report suspected misuse of our website, please contact us using the information below.

When contacting us about a specific transaction, please include your order number if available. Do not send complete payment card details, account passwords, or authentication codes through ordinary email.

WALNUTEDGE

Thoughtful Living, Everyday Comfort.

Responsible Use · Fair Transactions · Website Security